Legal
Terms of sale
Last updated August 21, 2026.
Who you are buying from
FERNSTEAD is a brand of Hangzhou Xingli Technology Development Co., Ltd., Hangzhou, Zhejiang, China.
Prices and currency
All prices on this website are quoted and charged in US Dollars (USD) and include free shipping to United States (48 contiguous states). Prices may change, but the price shown when you place your order is the price you pay.
Orders
Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. If a product is unavailable we will tell you and refund you in full.
Payment
We accept PayPal (including credit and debit cards processed through PayPal) and bank transfer against a pro-forma invoice. Goods are dispatched once payment has cleared.
Delivery and risk
Risk passes to you on delivery. See our shipping page for times and carriers.
Returns and warranty
See our returns and warranty page, which forms part of these terms.
Safe use
Our structures are animal housing, not toys and not load-bearing buildings. Assemble them fully according to the manual, on level ground, and check fixings seasonally. Never leave an animal unattended in extreme heat or cold.
Intellectual property
FERNSTEAD™, the Fernstead mark and all product designs, photographs and text on this website are the property of Hangzhou Xingli Technology Development Co., Ltd..